半導(dǎo)體光掩模解決方案事業(yè)部——半導(dǎo)體服務(wù)/設(shè)備工程師Position Summary / 職位概況The Service Engineer is responsible for maintenance and troubleshooting on tools of Semiconductor Mask Solutions (SMS) and support Mask shop customers in China/ Greater China.The Service Engineer will aim to serve the customer and improve customer satisf****, build up his/her own technical knowledge through official training, as well as self-learning. He / she is expected to be a role-model and drive a performance and customer-oriented culture within Carl Zeiss SMS organization.Main Tasks / 主要任務(wù)1. Perform technical field service activitieso Installation and commissioning of equipmento Troubleshooting, repair, and maintenanceo Escalation to HQ for supporto User training / customer trainingo Providing sales support when neededo All necessary reporting as per company policy2. Ensure customer satisf**** and efficient service support3. Provide customer service / support with issue resolution ensure open service issues are closed out in a timely manner4. Provision of demo products maintenance to ensure excellent product performance in all demonstrations5. Participation in service training (both internal and external trainings)6. Report to Service supervisor / factory on product issues experienced such as standards of production, quality and safety of the product range7. Liaison work involving spare parts ordering, shipment, installation and after sales service which interact between sales admin, logistics, customers and application specialists etc.8. Provision of follow-up support to customers after equipment installation to ensure a smooth completion of the contract9. Provision of technical sales assistance in product configuration ****ion inclusive of software and hardware recommendationsRequirements / 要求Education / 教育背景1. Bachelor degree and above, majored in Engineering of Electrical, Automation, Electronics, Mechanical, or Optics related field. Experience /經(jīng)驗(yàn)2. 2-8 years experience in Semiconductor equipment field service 3. Prior experience in automation controlling or optics would be a plus 4. Good manner of English in reading, writing and speakingOther skills /其他技能5. Strong logical thinking and problem solving skill6. Working under pressure and great attention to details7. Team p**** and excellent communication skills cross functions and region8. Can adapt to frequent traveling

關(guān)于蔡司集團(tuán)蔡司是全球光學(xué)和光電領(lǐng)域的技術(shù)先鋒。在2023/24財(cái)年，蔡司集團(tuán)的全年?duì)I收達(dá)近110億歐元，覆蓋工業(yè)質(zhì)量與研究、醫(yī)療技術(shù)、光學(xué)消費(fèi)品、半導(dǎo)體制造技術(shù)四大業(yè)務(wù)部門（數(shù)據(jù)截至2024年9月30日）。目前，集團(tuán)收入的15%用于科學(xué)和研發(fā)。蔡司致力于為客戶開發(fā)、生產(chǎn)和銷售前沿創(chuàng)新的工業(yè)測量及質(zhì)保解決方案，針對生物及材料科學(xué)領(lǐng)域的顯微鏡解決方案，以及應(yīng)用于眼科及顯微外科診療的醫(yī)療技術(shù)解決方案。蔡司也是全球光刻技術(shù)的行業(yè)標(biāo)桿，其技術(shù)被芯片行業(yè)應(yīng)用于半導(dǎo)體元件的制造。除此之外，蔡司品牌的眼鏡鏡片、相機(jī)鏡頭及望遠(yuǎn)鏡等創(chuàng)新產(chǎn)品也適銷全球。憑借著符合數(shù)字化、醫(yī)療保健及智能制造等未來發(fā)展趨勢的產(chǎn)品組合，以及強(qiáng)大的品牌效應(yīng)，蔡司正在塑造光學(xué)及其他相關(guān)領(lǐng)域的未來。蔡司在研發(fā)方面進(jìn)行的可持續(xù)且大量的投入，為技術(shù)的不斷發(fā)展、市場的持續(xù)擴(kuò)張和公司的未來成功都奠定了堅(jiān)實(shí)的基礎(chǔ)。如今，蔡司集團(tuán)在全球約50個(gè)國家擁有約46,500名員工。集團(tuán)總部位于德國奧伯科亨。卡爾蔡司股份公司由卡爾蔡司基金會(huì)全資所有，后者在德國致力于積極促進(jìn)科學(xué)發(fā)展。歡迎訪問蔡司集團(tuán)官方網(wǎng)站，了解更多信息。蔡司大中華區(qū)蔡司于1957年進(jìn)入中國，目前在大中華區(qū)覆蓋半導(dǎo)體制造技術(shù)、工業(yè)質(zhì)量解決方案、研究顯微鏡解決方案、醫(yī)療技術(shù)、視力保健和消費(fèi)者光學(xué)所有業(yè)務(wù)領(lǐng)域。2021年起，中國已成為蔡司在全球最大的單一市場，也是最具創(chuàng)新活力、增長最快的市場之一。在2023/24財(cái)年，蔡司大中華區(qū)營收達(dá)151億元人民幣，實(shí)現(xiàn)同比增長12%。蔡司在大中華區(qū)共有7,000余位員工，分布于各地的22個(gè)生產(chǎn)基地、銷售與服務(wù)中心及研發(fā)中心，為本地客戶提供強(qiáng)有力的支持，也為全球各相關(guān)業(yè)務(wù)提供生產(chǎn)保障。蔡司大中華區(qū)總部位于上海自由貿(mào)易試驗(yàn)區(qū)，設(shè)有銷售服務(wù)總部、應(yīng)用服務(wù)與培訓(xùn)中心、蔡司工業(yè)測量部生產(chǎn)工廠及蔡司集團(tuán)在德國以外的首個(gè)企業(yè)級創(chuàng)新研發(fā)中心。蔡司上?？偛考皠?chuàng)新研發(fā)中心，協(xié)同蘇州研發(fā)制造基地、廣州知識城制造基地，逐步形成以高端光學(xué)鏡片、醫(yī)療耗材為主的產(chǎn)業(yè)鏈閉環(huán)，全面支持中國本土研發(fā)與生產(chǎn)，攜手本地合作伙伴共享高端產(chǎn)業(yè)可持續(xù)、高質(zhì)量的發(fā)展機(jī)遇。更多信息，請參見蔡司中國官網(wǎng)。