Job Deion
A Technical Account Manager (TAM) is responsible for interacting with our existing and new clients. The TAM will be proving support and managing the relationship between PrimeXM and the clients, focusing on advising clients regarding our offer, applying technical solutions, and seeking opportunities to develop business. The TAM will develop a strong technical understanding of PrimeXMs system and services as well as the clients setups, identifying trends and cross-selling solutions to clients. Additionally, the TAM must ensure clients are fully leveraging our system’s capability to satisfy their business requirements.
The TAM, should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. The ideal candidate should also, be results-driven and aspire to achieve specific goals.
Ultimately, the TAM will be providing technical, product and business knowledge to support sales process and strengthen customer relationships.

Main Responsibilities
?Building and maintaining a solid relationship with existing and new clients through multiple communication channels.
?Providing account management, technical guidance and training to clients during the on-boarding process.
?Handling client enquiries related to changes to their setup, including and additional fees involved.
?Maintaining a solid understanding of PrimeXMs offering, forthcoming releases, and the clients setup.
?Identifying new business opportunities with the existing clients.
?Sending clients communication, updates, new available features, etc.
?Managing client expectations when required.
?Manage communication between our clients who want to have mutual connections (maker-taker agreements and inter, etc.).

Secondary Responsibilities
?Handling contract signing and setup details for new clients.
?Liaising with other departments on behalf clients, and as part of internal projects.
?Distributing information and requirements from other departments to clients.
?Obtaining feedback and updates from the client, escalating as necessary.
?Representing the company at events and expos.
Key Requirements ：
?Bachelor of engineering / Bachelor of Science in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field. Master of Science / Engineering
? Master of Science / Engineering in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field will be considered as an advantage.
?Fluent written and spoken English, any foreign languages are useful but not necessary.
?Must have experience or knowledge of technical .
?Previous experience preferred but not necessary.
?Ability to grasp technical concepts quickly.
?Strong organisational skills, ability to prioritise different tasks quickly.
?Must have a keen interest in Financial Markets, any experience is an advantage.
?Must have integrity and strong communication skills.
?Customer focused, results driven and self-motivated.
?Efficiency and ability to take responsibility and get things done.
?A team p, and able to work with minimum supervision.
?Able to work under pressure and meet tight deadlines.
Employment Conditions
Full-time, candidates must have the right to live and work at Shanghai.

PrimeXM是全球領先的金融交易技術供應商。
自2010 年在瑞士蘇黎世成立以來，PrimeXM成功地拓展了全球市場，并快速成長為行業的領軍人。目前全球范圍內已有數百家金融企業，包括眾多知名的銀行、流動性提供者以及經濟商在使用我們的技術。我們的企業以專業透明著稱，PrimeXM的品牌也日益成為可靠、信賴的代名詞。隨著客戶的口口相傳，我們的用戶迅速增長，PrimeXM 社區正在不斷壯大。該社區為客戶更好地交換流動性及拓展關系網提供了無可比擬的國際性平臺，來自世界各地迅速增加的新用戶更不斷充實著我們的PrimeXM社區資源。我們的社區使客戶、客戶之間以及PrimeXM
形成了良性的互助關系，讓每個成員都在健康、透明的環境下迅速發展，互利共贏。

作為一個專業的金融交易技術供應商，PrimeXM一貫堅持透明與中立的立場，只專注技術研發，不涉足與客戶競爭的領域。我們積極地觀測市場動向、專心聆聽客戶的建議，不斷革新自己的技術，研發新功能；我們熱忱、活力、經驗豐富的團隊則來自全球18個國家和地區，大家各司其責，全心全力為我們的客戶提供最優質的產品及服務。