Position Summary:

This position is based in Shanghai and responsible for supporting Sales personnel with the creation of sales quotations and providing sales administrative support. This includes managing and participating in projects and on-going functions that support the quotation process and other administrative sales functions. The ideal candidate should be excited to be working with colleagues across Asia, and be capable of adjusting to differing cultural nuances. This may, on occasions, extend to working and aligning with the global Illumina sales operations teams. This role’s primary driver is the provision and enablement of accurate quotes to our customers in an efficient and timely manner. The ideal candidate is perceptive and capable of identifying s or processes that are against the best interests of the company and be capable of taking appropriate to escalate and correct the issue where appropriate. They must also be able to readily adapt to changing needs of our customers and sales team.

Tasks and Responsibilities:

Generate quotations based on product specifications, pricing, and discount levels as per Illumina’s then current pricing policy.
Be aware of the details of the Illumina Pricing and related policies and be able to advise others on key aspects of these policies.
Be proficient in Illumina’s quoting and customer management tools.
Create and update required data in Illumina’s web-based customer resource systems/databases.
Provide support to Sales personnel on pricing, approval, and quotes related inquiries.
Conduct quote-related trainings to Sales personnel and Illumina sales channel partners (distributors).
Work with marketing and sales to create and update regional price list.
Compile information, analyze data, prepare reports on trends in quotes generated (volume, products, source, etc.) and other areas of sales administrative support. Provide recommendations to resolve problems or improve business processes.
Identify and resolve customer satisf and/or operational issues proactively by engaging cross functions at varying levels to seek appropriate solutions to meet internal and business partners’ requirements.
Trigger escalations appropriately and seek approvals for non-standard business practices.
Lead or participate in projects involving process improvements, new business process rollout, and new system implementations. Includes beta-testing and providing feedback on pre-launch sales admin tools.
Ensure SOX/ISO/audit compliance and quality requirements are met.
Review terms and conditions for adherence to internal policies.
Assist with sales team processes including staff onboarding/off-boarding, sales analytics support and sales team technology deployment and review.
Assist in co-ordination and execution of sales events including online meetings and in-person events.
General sales administration and support functions for Illumina sales reps and managers

All listed tasks and responsibilities are deemed as essential functions to this position however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Education:

Bachelor’s degree or equivalent in business, life science or other related field.

Preferred Experience:

2-3 years of relevant experience.
Strong written and verbal communication skills in English. Knowledge of another Asian language is useful, Mandarin, Japanese or Korean being most in demand.
Strong attention to details and commitment to deliver quality work in a timely manner.
Demonstrated ability to multi-task, work in team settings, and work independently when required.
Possess an open, flexible, and positive can-do attitude with good communication and interpersonal skill.
Thorough knowledge of Microsoft Office and Outlook and possess an innate ability to navigate through new software applications. Software, especially web-based software, shouldn’t scare the ideal candidate. Experience with SAP a plus.

Illumina是一家領先的生命科學工具和綜合系統開發、制造和營銷商，其產品主要用于大規模分析遺傳變異及其功能。這些系統讓在幾年前還不敢想象的研究得以順利開展，使我們更加靠近實現個性化醫療的目標。隨著技術的飛速進步，提供創新、靈活、可擴展的解決方案和業內領先的支持服務配套至關重要。
我們致力于通過強調互動協作、快速交付解決方案、滿足客戶需求來面對這項挑戰。
我們的客戶廣泛分布于全球，涵蓋了學術組織、政府部門、制藥廠商、生物技術公司和其他領先的機構。