崗位職責：
1. Daily management of the technical service team in specific region, ensure customer requests be responded timely.
在指定區(qū)域里進行技術服務團隊的日常管理，確保客戶需求得到及時響應。
2. Working with her/his team, as an excellent candidate to provide and professional technical service to customers , ensure technical queries are properly and timely handled.
當團隊成員無法及時有效的提供客戶服務支持時，作為團隊里的優(yōu)秀候選人，提供客戶迅速和專業(yè)的技術支持服務，確保技術需求及時響應和解決。
3. Implement company and department strategies and initiatives, ensure project completion timeliness with high quality.
執(zhí)行公司和部門的策略和計劃，確保項目及時和高質量完成。
4. Provide coaching and development to the team, build team spirit, establish KPI for team, ensure the team competence improved.
輔導和發(fā)展團隊成員，構建良好的團隊精神，建立團隊成員考核目標，確保團隊技術服務能力的提升。
5. Visit VIP customer regularly, and explore the customer needs and potential product problem, ensure to solve customers product application problems in time and reduce complaint risk.
重要客戶定期隨訪，及時發(fā)現(xiàn)客戶需求和潛在產品問題，確保解決客戶產品應用問題和降低投訴風險。

任職要求：
1. Bachelor degree or above in Clinical Laboratory or life science discipline or equivalent
臨床檢驗或生物相關專業(yè)，本科及以上學歷
2. Minimum 3 years working experience in technical support for medical or biotechnological area at foreign company, at least 1 year managerial experience.
3年以上外企醫(yī)藥或生物技術行業(yè)相關技術支持工作經驗，1年以上管理工作經驗
3. Good knowledge of immunology knowledge
熟悉免疫學相關知識
4. Proficiency in ELISA principle and operation
精通ELISA原理與操作
5. Troubleshooting skill and experience
具備投訴處理的技巧和經驗
6. customer service consciousness
客戶服務意識
7. Training skill and experience
培訓技巧與經驗
8. Standard and fluent mandarin, good communication ability, CET6, familiar with MS office software
普通話標準流利，具備良好的溝通能力，英語6級，熟悉辦公軟件

EUROIMMUN was founded in September 1987 and today has its headquarters in Lübeck, Germany. In the foreground are test systems for the determination of various antibodies in patient serum in the diagnosis of autoimmune diseases, infectious diseases and allergies. The company’s reference laboratory is unequalled in the whole field of autoimmune diagnostics.
EUROIMMUN embarked China in 1999. The Beijing office has now become the headquarters of EUROIMMUN Asia Pacific. The company wins high recognition from here and has become the leader of Asian market.
歐蒙醫(yī)學實驗診斷股份公司由德國呂貝克大學Winfried St?cker博士創(chuàng)建于1987年，是世界領先的醫(yī)學診斷試劑及自動化儀器研發(fā)與生產的跨國企業(yè)。逾兩千名員工服務于全球近200個國家及地區(qū)，其產品和服務惠及世界五大洲數(shù)萬間實驗室。歐蒙集團在自身免疫性疾病、感染性疾病、變態(tài)反應性疾病診斷領域擁有領先的診斷方案，在分子診斷及抗原檢測等領域擁有先進的技術。同時，歐蒙參考實驗室為全球用戶提供疑難樣本的診斷和驗證服務，由德國DAP認證的歐蒙全球質量評價項目為廣大客戶提供全球實驗室質量交流平臺，助力客戶加強實驗室質量管理。
歐蒙醫(yī)學診斷(中國)有限公司于1999年成立于北京，是歐蒙亞太集團總部。公司在中國、新加坡建立有先進的產品研發(fā)和生產基地，專業(yè)技術團隊遍及中國各省市、香港、臺灣、韓國、新加坡、泰國等國家及地區(qū)。憑借高品質、全方位的醫(yī)學診斷方案，歐蒙的技術、產品與服務贏得了亞太地區(qū)客戶的高度認可與信賴，成為醫(yī)學診斷市場的領導者。