Service Lifecycle Management (SLM) Engineer, Customer Service

Deion of responsibility:

Service Lifecycle Management (SLM) engineer needs to work together with R&D team during the whole service lifecycle period to ensure an efficient and profitable service business. SLM engineer has following main responsibilities:

?Participating Business Line project steering group (PSG) and managing serviceability project (including project planning, service tasks coordinating, resource controlling, etc.) to ensure all serviceability packages delivered together with new product launch,
?defining service concept/service requirements to ensure a continuous improvement of serviceability during product development,
?defining/maintaining service parts catalog to ensure an economic and efficient service part flow in field,
?developing/maintaining technical document/ information to ensure a fast and smooth transferring of product/service knowledge to regional service organizations,
?participating in change/update process and being responsible for generating of Update Instruction to improve product performance in field,
?monitoring product/service performance in field and continuously improving product serviceability to ensure a profitable and sustainable service business in country organizations.

Experience required:
1. Min. 3 years of field service experience on medical imaging products or other equivalent experience
2. Experience of working in an International culture is preferred.

Language Skills:
Fluent oral and written English

Education :
Bachelor degree or above in Engineering

客戶服務部服務管理工程師（Service Lifecycle Management Engineer）

職責：
客戶服務管理工程師需要和產品研發工程師在產品的整個生命周期過程中緊密合作以確保有一個高效且盈利的客戶服務業務。客戶服務管理工程師具有以下職責：

?參與產品開發項目管理組并管理服務子項目 （包括項目的計劃，任務的協調及資源的調配），以確保所有客戶服務相關的任務在產品上市前及時完成，
?在產品開發過程中定義服務策略和服務需求，持續提高醫療產品上的服務便捷性，
?定義/維護服務備件清單，以確保的現場服務備件的經濟且高效流通，
?編撰/維護服務技術服務文檔以確保產品知識/服務信息能快速平穩轉移到各地區售后服務機構，
?參與產品更改/更新流程并負責撰寫服務更新指導書來持續改進現場產品的性能，
?監測現場產品/服務流程的表現并持續改進產品服務便捷性以確保各國家和地區售后服務業務的盈利性和可持續性。

經驗要求：
三年以上的醫療影像產品的售后服務經驗或其它同等經驗。
最好有在國際團隊中的工作經驗。
流利的口語和書面表達能力。

教育背景
本科或本科以上的工程專業學歷