SLC GS IT Service Management -Beijing
Job Family: Information Technology
Location: Beijing
Organization: Global Services IT
Mode of employment: Third-party
Introduction
For GS IT AAE we are looking for an IT Infrastructure Service Management
What are my responsibilities?
?Work with internal/external infrastructure operation team / service provider, to deliver a stable and satisfied IT infrastructure service to customers
?Service management for supporting the standard service of GS IT, such as service description, content and process
?Infrastructure portfolio process support and document maintenance
?Infrastructure service catalogue document maintenance
?Provide infrastructure service reports to customer or other colleagues within IT
?Handle to escalation from Helpdesk which is about standard services, process, service clarification and special request etc.
?SLA management backup and support
?Vendor service KPI monitoring and monthly service review meeting
?Provide support to other teams for project delivery and daily operation
What do I need to qualify for this position?
?ITIL Foundation certificate preferred
?Basic knowledge of IT Infrastructure technology
?At least 3 years working experience in IT Infrastructure operation
?Be familiar with Microsoft Office products, such as Word, Excel and Powerpoint etc.
?Be good at commutation in English

源訊是全球數字化變革領導者，年收入約120億歐元，在72個國家和地區擁有 100,000名員工。源訊作為歐洲大數據、網絡安全和數字化平臺的領先者，為遍布全球的客戶提供云服務、基礎設施建設及數字化管理、商業及平臺解決方案，并通過歐洲支付和交易服務領導者 Worldline 提供交易服務。憑借尖端科技、數字化專長和行業知識，源訊服務于各行業客戶，包括制造、醫療、傳媒和公用事業部門、公共部門、零售、電信和運輸、國防、金融服務等。源訊是奧運會和殘奧會全球信息技術合作伙伴，并在巴黎歐洲交易所主板上市。源訊旗下的品牌包括Atos、Atos Consulting、Atos Worldgrid、Bull、Canopy、Unify 和 Worldline。