Job responsibilities:

?Overall customer support team coordination, including timely escalation on critical customer demands.
?Customer-oriented clarification of disruptions within the order processing, in particular regarding any changes of dates and quantities or queries regarding dates, return deliveries and transport damages.
?Monitor the sales result of all channels (mono and multi brand shops), provide the necessary support for any possibility to increase the sales.
?Work independently as all logistics contact window to customers
?Respond and service promptly to customer inquiries, plus troubleshoot and resolve customer complaints
?Set priorities for daily and weekly responsibilities
?Communicate and direct requests and unresolved issues to designated internal teams.
?Maintain customer databases.
?Follow up Franchisee and Wholesale order process: input, modification, cancellation and monitor the delivery and financial outstanding
?System operation: creation order confirmation and pro-forma invoice, price list management, merchandise allocation.
?Perform Sell through report on a monthly basis and other data analysis.
?Set up SOP for smooth operation with all customers.


Required experience:

-Mandarin native speaker and fluent in English.
-Social and outgoing, able to develop a network of customers
-Well rounded in the using of IT tools, email, MS office.
-A good negotiator with basic numeric skills.
-Be proactive to handle system abnormalities, and seek assistance from Italy headquarters Customer Service and IT teams.
-Analytical minded, and detail orientation for accuracy
-Appreciation for fashion and lifestyle products
-Excellent interpersonal skills and adaptability

Trussardi 集團于1911 年在貝加莫成立,創(chuàng)始人是Dante Trussardi,起初是一家生產(chǎn)和分銷奢華手套的工廠。在短短幾年內(nèi),這家公司憑借其高品質(zhì)的原材料和持之以恒的精湛皮革工藝成為國際配飾市場上最杰出的公司之一,并很快成為英國皇室家族的官方供應(yīng)商。
從最開始,Trussardi 就是卓越品質(zhì)、精美風(fēng)格、創(chuàng)新精神的象征。
Trussardi集團始終堅守著家族企業(yè)的價值觀，來適應(yīng)時代的步伐和當(dāng)代的生活方式：現(xiàn)在，家族第四代繼承人掌握著企業(yè)的韁繩，將品牌定位為休閑生活品牌，向人們展現(xiàn)意大利品質(zhì)。
Trussardi 生活方式中的一個關(guān)鍵價值觀便是致力于促進公眾的參與。在這一價值觀的指引下,集團于1996 年開設(shè) Palazzo Trussardi Alla Scala——時尚界首家旗艦建筑，其中不僅包含展廳和精品店，還融入了咖啡館和餐廳的概念。Trussardi集團進一步致力于發(fā)展現(xiàn)代文化：通過 Fondazione Nicola Trussardi 基金會這一游牧型機構(gòu)，將藝術(shù)帶入人們的日常生活，基金會多次在米蘭城市各類歷史悠久的空間和地標(biāo)建筑中為國際藝術(shù)家舉辦展覽，打造一個藝術(shù)王國。
2009 年，通過對 Palazzo Trussardi Alla Scala 進行重大結(jié)構(gòu)翻新，Trussardi 集團重新定義了“旗艦建筑”的概念。Palazzo Trussardi Alla Scala 已成為一個表現(xiàn)品牌傳統(tǒng)的文化樞紐。這座位于 Palazzo Trussardi Alla Scala 的建筑底層采用開放式的靈活布局，其中設(shè)有首家 Trussardi 概念店（不僅包含男女配飾，還提供居家用品和各式各樣的珍貴蘭花），一個為圖像新聞界最具吸引力的媒體（主要涉及時尚和生活方式方面）提供的專屬空間，以及 Café Trussardi——一個實驗性的場館，提供適合快節(jié)奏現(xiàn)代生活的精致餐飲。